FAQs


Where are Pixistics products made?

Pixistics products are made in the creators her home salon; a pet free and smoke free environment. Quality control is of upmost importance at Pixistics, and delivering clean and allergen safe products is our goal.

 

Are Pixistics Ingredients/Components Fresh and Safe?

Of course! Most if not all, unless indicated, Pixistics synthetic hair products are made using Kanekalon Braiding hair which has been sterilized with an alkaline coating to maintain freshness and quality from the manufacture. Pixistics also carries knit wear products, in which we use acrylic based yarn, unless otherwise indicated in the product description. 

 

What is Pixistics return policy?

Pixistics does not accept returns on knit wear, clip-ins, extensions, or braids. Final sales only. Make sure that you take your measurements for sizing on knit wear items, there is a measurement guide for your convenience.

 

How do you monitor and control the quality of Pixistics products?

Each Pixistics item is made by hand by the creator herself. A strict quality control system has been put in place after creation of each and every product. Hair extension and accessories are immediately packaged, hung up, and stored until shipping. Knit items are stored in sealed containers in a pest free environment awaiting orders.

 

If I have questions, what's the fastest way to get an answer?

The best way to get in contact with Pixistics is to use our contact page and shoot us an email! Your email will be read and corresponded to between 9am and 9pm est. If you contact us before or after the specified times, your email will be responded to the following day.

 

What is Pixistics shipping timeline for ordered products?

For hair products such as Clip-ins, Crochet Braids, and Jewelry, Pixistics will process and ship items within 1-3 days on weekdays. If orders are placed over the weekend please allow the 1-3 day shipping time to commence the following Monday of the week.

For knit items such as Headbands, Scarves, Sweaters, and Tops, Pixistics will process and ship items within 5-8 days on weekdays. If order are placed over the weekend please allow the 5-8 day shipping time to commence the following Monday of the week.

 

How do i subscribe to Pixistics Newsletter?

Easy! Make sure to scroll all the way down to the bottom of the page where the Newsletter announcement is! Make sure to fill in your Name and Email to stay current with Pixistics!

 

Do your products vary from the product photos at your website?

With Pixistics what you see is what you get! We take pride in delivering products that look exactly like advertised. We also provide multiple photos with different angles of views of the exact products you will be ordering so there are no surprises!